A-1 Comfort Systems Inc
Pamplico, Florence, SC

A-1 Comfort Systems Inc Reviews

3.6 stars based on 22 reviews

Featured Comments:

• m

  mpw0003

  1.0

  I contacted A1 and 4 other companies about getting a quote for replacing my upstairs and downstairs units. When Doug came out to inspect my house and give me a quote he said he remembers installing the units for the previous homeowner. He said they would hate to loose my business and to give him the last call if his price was not the best. *This should have been a red flag from the start. You should give your best price from the start not try and under cut your competitors. After not receiving a quote for 4 days, I called and spoke to someone about not receiving it and she said she does not know why Doug had not sent a quote yet but i would receive one by the close of business the next day. Two days later Doug calls and said he spoke to the service manager who "threw his hands on the table" and said they could not install a unit in my house and if they did he would not serve it due to the small access in the bonus room. Doug said they took the eve off the house and placed the upstairs unit in the attic years ago. He said that is not how the unit should have been installed with the only access to service it being in the bonus room. Doug then went into a sales pitch about doing mini splits and that he would come by the next day and do an accurate inspection to see just what it would cost for mini splits. He said he would call me by lunch and set an appointment for the next day. I said ok, and please go ahead and send me the quote for the downstairs unit so I can compare your price to what I have from everyone else. (**Every company got me a quote by the NEXT business day or same day they came out) He NEVER called back to set up an appointment and did not send me the quote for the downstairs unit until a week later. I absolutely would not recommend this company. Out of 5 local companies they are the only one I had any issue with. The other four companies were very professional and responded quickly. It honestly made it hard to pick because they were all close in price. ***An access door was installed to give room to install and remove the unit in the attic like it should have been done years ago when it was first installed.

• J

  Jiayin Ling

  5.0

  I would highly recommend A-1 Comfort Systems to anyone I know in Florence to repair or replace their AC units. Their technicians perform very professionally and friendly. They always wear shoe covers before they enter my home. They answer all my questions about AC in great detail and patience. When my old unit was not running, they found out the root cause in a very convincing way. They recommended me to replace the old unit, but did not boast to sell. When they installed a new system at my home, they did things right in the first time and even improved some details of my previous duct work. It was a happy experience working with them and I look forward to working with them in the future.

• S

  Scott Smith

  5.0

  A-1 installed our heat pump 23 years ago so when it was time for an upgrade I gave them a call. Fair price for the heat pump, duct work & a vapor barrier. All the technicians were friendly & answered any questions or concerns we had - hats off to Dewey & the crew at A-1.

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