A-1 American Services, Inc.
Centerville, Virginia Beach, VA

A-1 American Services, Inc. Reviews

3.7 stars based on 508 reviews

Featured Comments:

• M

  Michael Windley

  2.0

  We recently suffered water damage to our home and were in the market to replace our water heater. I set up appointments with multiple companies to get estimates, and each sent a tech out to survey the issue and gather the information for that estimate. The representative from A-1 American is the only one that ignored my questions and comments on what I was looking for and proceeded to give me only an estimate for a tank system. Not only that, he continued to push for rerunning gas and water lines to completely relocate the system, which would cause the price to skyrocket. In the end, he gave me a quote that was 3-4 times what any of the other 3 major companies gave AND charged me a service fee for the consultation that I wasn't made aware of when I made the appointment. I have no problem paying a consultation fee, these teams are very busy and their time is valuable, but I effectively paid for them to waste my time. If they didn't want to take on the job, they should have at least said as much rather than making up a ridiculous estimate while keeping my money. Update: Meg from A-1 reached out to me to address my concerns. She was incredibly professional, patient, caring, and engaging. At no time did I feel that she was simply responding to a complaint. I truly felt she cared about my experience with the company and worked with me to come up with a resolution that worked for both parties. If my rating was based on my experience with her, it most definitely would have been 5 stars.

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  Response from the owner

  We are happy to re-quote this hopefully this Friday or Saturday if your schedule allows. Nice speaking with you today. Meg Savell at A-1 American Services Plumbing Heating and Cooling

• C

  Christina Taggart

  5.0

  Jeremy Shacklette and helper did an outstanding job at locating our leak and repairing it. They were professional, diligent, and responsive to any and all questions and concerns. Jeremy provided a fair and competitive price for repair and maintenance. They were great at communicating necessary maintenance required. I was especially pleased at how they took special care to clean up after themselves. I recommend Jeremy to anyone seeking professional and accurate plumbing expertise.

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  Response from the owner

  We are so excited to have your 5 star Google review! God bless you, Christina!!!!! Thank you! A-1 American Plumbing Heating and Cooling

• M

  Marcia Drake

  1.0

  My toilet was running so I called A1 American to come fix it. They told me there was an $85 fee but that it would be applied to the cost of the repair. When the plumber arrived, he told me he could rebuild the inside of the tank for $900 that he quoted from his price book. I said " what? The toilet only cost $250." I asked how much it would be to install a new toilet and he said 700. I told him I would not be using his company. I went on you tube and it said to replace the seal! I paid $5.00 for the part and it has been fine since. I spoke to Meg, the manager and explained the situation and that I wanted my $85 refunded. Whenever I call, Meg is not available and does not return my calls. Rip off!

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  Response from the owner

  Dear Marcia Drake, $85 is merely a dispatch fee which is waived with repair or replacement. Meg DID in fact call you TWICE now and you haven't returned her calls. You haven't discussed someone fixing your SECOND issue: your bathtub faucet AND waiving the $85 to do so. We are confused as to why you called a Class A Contractor in the first place if you planned to DIY your toilet using YouTube? We will pray for you and we are here to help with your bathtub faucet whenever you are ready. Have a Blessed 2022. A-1 American Services Plumbing Heating and Cooling

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