2nd Century Plumbing
Industrial, Naples, FL

2nd Century Plumbing Reviews

3.4 stars based on 15 reviews

Featured Comments:

• V

  Virginia Burkley

  1.0

  As I left my condo, I found an old water heater in front of my garage door, blocking entry. After 10 minutes of standing, leaning on my walker in the heat, calling out for someone to move it, an employee showed up and moved it. I explained since I must use a walker, my access way should not be blocked. They said they needed to place the water heater by the drain. I pointed out there was a drain by the neighbor's garage. I thought they understood I needed clear walkways. 2 hours later I drove back home, only to find my exit from the garage, and the walkway to my home blocked by a shop vac and hoses. (Using a walker...this meant I had no clear walkway into my home.) So, I called the office and spoke to Laurie, trying to explain the situation and my distress ...I told her to remind her work crews to ."stop being stupid”, and that I had explained my disability to their workers 2 hours prior. She told me "I had to understand my neighbor had a major flood." When I tried to explain to her my situation, made worse by my physical disability, she simply hung up on me. My neighbor apologized to me... I said I knew it wasn't her fault...it was the plumbing crew's ignorance. Despite the flood she was left with, there was no need to leave the debris blocking a neighbor's access and egress. I know I won't ever use this company, because Laurie, their "customer service"" person was rude and totally lacking in understanding. ( A simple "I'm sorry, I'll call the crew and tell them" would have sufficed.) And, my new neighbor is left with a flooded condo because a pipe was broken during what should have been a simple water heater replacement.

• V

  VickiNaplesFL

  5.0

  The best plumber in town! A company that really cares about their customers and employees. We are very grateful for their professional, efficient, clean and smart staff. The owner of this company deserves a round of applause!

• R

  Reed D

  5.0

  2nd Century is my new plumbing company! The ice maker line to the refrigerator developed a small leak behind the wall. Chuck came out, cut holes in the wall, found the leak, and fixed it. He was very methodical and easy to work with. The previous plumbing company I hired took a lazy shortcut when replacing some valves. I had to call them back to do the same job twice. Regarding the review where 2nd Century wouldn't install the customer's faucet... I had the same thing happen in Colorado but with different parts. And here in Florida a different plumbing company wouldn't install toilets unless I bought from them. I think they don't want to get stuck installing cheap stuff and then having to service it. And evaluating the quality of customer-provided parts would be a can of worms.

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