24-Hour Rooter Man
2000, Syracuse, UT

24-Hour Rooter Man Reviews

3.2 stars based on 11 reviews

Featured Comments:

• K

  Kevin Jasmine Holgate

  1.0

  I wish I could leave zero stars. This company is way over priced and not up front at all about their tiered pricing. In fact they misled or misspoke about their hourly rates to us on the phone, and then charged differently when they arrived and did the work. They charge $189 for a service call and 1/2 hour's worth of work. Then it would be an additional $95 for every hour after that. They were at our house less than 45 mins total and the total bill was $284. I called the owner on this and wanted an explanation. He said that since the work went beyond the initial 1/2 hour (by 15 mins) that we were charged the additional $95. In my opinion, 24 hour Rooterman is guilty of highway robbery. Could they have done the work 15 mins faster so I would only pay the service call fee? I don't know - I'm don't clean drains for a living. But I do think they should have considered only prorating the additional 15 mins of work, instead of committing highway robbery. If I had known this is how they were charging, I would have made them clean the rest of the drains in the house for 45 minutes, just for good measure. I will never use this company again, and would strongly discourage anyone else from using them as well. To the owner: feel free to contact me again if you would like to discuss and resolve this dishonest billing, or at least to apologize for explaining one way how the billing would work, and then billing completely differently.

• T

  Tim Heare

  5.0

  We had another company charge us way too much for a job they never really finished. Todd got us right in, and cleared out sewer line like it was no big deal. Their price was literally 6 times less than what the first company quoted for the job. Rooterman is thorough, listens, offers options, and doesn't cost you your first born just to get back on your feet. Also a special shout out to Mike. He was not only kind, he made sure what I was asking for, and what I needed lined up. What a great company!

• j

  jayson sulser

  5.0

  Todd and his guys are the best! they respond the same day to problems we have at our facility. always a fair price and they do great work!

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