1 Stop Mechanical Inc.
Pine, Woodbridge, VA

1 Stop Mechanical Inc. Reviews

4.6 stars based on 27 reviews

Featured Comments:

• M

  M C

  1.0

  I scheduled an appointment with this company two weeks in advance and the technician did not show up. I waited at my property for an hour and when I called to see where the technician was, the operator stated that they had the wrong date listed on the calendar. Because of this, I wasted an hour at this property and have to reschedule another date in hopes of getting grant funds for our nonprofit project. Very unprofessional.

  ---

  Response from the owner

  M C - we're deeply apologetic for the experience you received this morning, which we take full responsibility for. We will examine this situation carefully as a team and leverage it as an opportunity to learn from and make appropriate changes to ensure another customer never shares the experience you had. That being said, we are still eager as a disabled veteran-owned family business to earn your trust again and provide you with a 5-star service experience that many previous customers have had from the 1 Stop Mechanical family. Please feel free to call us to discuss potential solutions, thank you!

• R

  Robert Jordan

  5.0

  1 stop is just what they say they are. I guarantee these guys will take care of you right the first time. I have had nothing but success when it came to dealing with this company. I replace my 50 year old sewer line in March of 2021. The line ran about 13 feet deep into the line of the main. This was no problem for these guys to me it seem this was going to be a big headache. They handled it with old school methods that made the job look seamless. I have no problems with any of the work they performed.

  ---

  Response from the owner

  Thank you for your review, Robert. We're very pleased to hear you're satisfied with our work!

• R

  Richard Payant

  5.0

  We used 1st Stop Mechanical to replace a sewer line at a property we own. They met with me, gave us a fair price, and did the work quickly. My wife and I were impressed. We decided to consider them for our future needs. We called yesterday (during icing and snow) because our HW heater appeared to be leaking. John came out this morning and stated it was not the heater, but the humidifier. Once again 1st Stop provided prompt, accurate, and truthful service. We intend to pass this on to our friends. Thank you and we highly recommend 1st Stop Mechanical. Rich and Gayle

  ---

  Response from the owner

  Thank you very much for taking the time to leave us a review, Rich!

More reviews (2)