Star Electric Inc
Donald, Fairbanks, AK

Star Electric Inc Reviews

3.7 stars based on 6 reviews

Featured Comments:

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  Chris

  1.0

  Star Electric, initially was great. The service performed by the line worker was good. Management needs severe improvement though. Was provided an ok quote and the data sheet matched the product provided. Took about 4 weeks of communication by the customer to ascertain an actual date for work. We asked if during their install and found something to be in working order they would leave it and not charge us. Star said “no problem”. Received less than 24 hours of notice to when they wanted to be onsite. Was 45 minutes late to the job site from when they said they were going to be there. The worker that arrived was great, completed his work professionally, and had great customer service. He discovered that some items were in working order and that they didn’t need to replace them. When I received an un-itemized bill with all of the features from the original quote, I figured there was a slight miscommunication as those happen. I sent an email back asking if they could itemize my bill and adjust for the work that wasn’t performed. They couldn’t do that? And the argument was, “well it’s on your bid so we have to perform the work.” ???? That’s like going to the dentist and getting a quote for two fillings and when they actually get in there and see you only need one but they tell you, “well we quoted you two, so we’re gonna do this one too.” Unbelievable. Do not recommend.

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  Owen Fansler

  5.0

  Tree fell on power to the house. Star staff responded quickly, good assessment of repairs, got the needed parts, and excellent quality of work. Only reason power was not restored the first night was GVEA inspection and connect power to the pole. Star was a perfect choice.

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  Phil Hunt

  5.0

  Had a electrical issue with a GFCI tripping on a day that I had to go out of town. Aaron was able to get Mike out within an hour on a Friday no less. GFCI was working as advertised....Mike found a nicked wire in an outlet on the circuit and had it fixed in less than an hour and a half. Definitely my first call when I need electrician in the future! Friendly, prompt, and thorough.

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