S & T Plumbing
Grove, Irving, TX

S & T Plumbing Reviews

4.4 stars based on 20 reviews

Featured Comments:

• S

  SACHIN Malla

  2.0

  EXPENSIVE AND POOR COMMUNICATION. No rough estimate provided before starting to work. I happend to call them last month while having my restroom clogged. As per phone conversation, I was told technician will be there and look around the issue and then will give me details. Then, we can agree to work on it or not. And the charge was told as below: $60 service charge and $140 per hour cost. I agreed to the deal. But when technician arrived, they start working on it without providing me any details about what needs to be done and how much time they might take to complete the task. They took 2.5 hrs to complete task. Since they were charging me per hours, I ended up paying close to $500 for it. So far, restroom seems to be working fine (no complain about technician part). Later I called S&T to ask why rough estimate and details was not provided to me beforehand, she was very unprofessional.

• A

  Amy Collins

  1.0

  Unfortunately, I cannot recommend S&T plumbing. I used them because my business had used them for many years. I called them to fix a toilet at my house that had a sewage smell. The plumber replaced the wax ring. A couple days after the wax ring was installed, the toilet quit flushing. My husband and I decided to replace the toilet instead of having them back out to look at it. We've been wanting a new toilet anyways, so it was a good excuse to bite the bullet and buy a new one. The people we had install the new toilet found a ball of wax and paper left behind in the toilet. When I called S&T to tell them what had been found in the toilet, so they were aware of what their plumber had left behind, I asked if they would be willing to refund me any money for the poor service. (Since paper was also left with the wax, it was apparent that it was not by mistake. The paper and wax was a result of carelessness and a shot-y job). They said no. There is even more to the story, however, it's not worth me typing a novel. Needless to say, my business as well as my family will be finding a new plumber. S&T was unwilling to remedy the situation to save 2 customers, one customer being a business. I would not recommend them.

• J

  James Adams

  5.0

  They arrived at the time they promised and completed the job professionally. But they are very $$$$ expensive. Expect a $60 trip charge just to show up on top of $95 an hour time charge. If the bill runs over a $1000 and you choose to pay by credit card then there will be a surcharge on that. If that doesn't bother your pocket book then I highly recommend them. Plumbers for some reason, that I don't understand, are very expensive.

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