Roto-Rooter Plumbing & Water Cleanup
Carando, Springfield, MA
- Phone:
- +1 413-772-1944
- Website:
- https://www.rotorooter.com/springfieldma/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website
- Address:
- 87 Carando Dr, Springfield, MA 01104
- Hours:
- SaturdayOpen 24 hours
- OPEN NOW
- Reviews
- Map
Services
Roto-Rooter Plumbing & Water Cleanup Reviews
4.7 stars based on 1149 reviews
Featured Comments:
g
gkonar
5.0
My plumber was very personable and professional. The repair was done quickly and correctly. Did not charge extra because "customer supplied parts". However, I found the cost of the repair a bit high as $529 for 1 hour (pull tank, replace flush valve, replace fill valve & replace tank) as this far exceeds what I make in an hour as an IT professional. Will probably try a different service next time.
Response from the owner
We appreciate your feedback and your business. Thank you for calling Roto-Rooter. Our prices are in line and competitive with other large, national plumbing companies. We are happy your plumbing issue is resolved.
S
Sean Higgins
3.0
The gentlemen that came to unclog my drain was professional and respectful, he did a great job. However, I cannot believe how outrageously expensive this service is. To snake my drain, which took approximately 30 minutes, I am being charge nearly $600. While my experience with the individual who did the service was just fine, I will never again use Roto Rooter due to the cost.
Response from the owner
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager
W
Wang Yue
1.0
On last Friday, 9/17/2021, I scheduled an appointment with the plumbing department. The appointment is on 9/29 which is totally fine as the issue is very mild and only a couple of water drops from a small hole in the ceiling. Later that day, 9/17, a person called Eliot from Roto Rooter messaged me saying he would like to take a first look. At that moment, he didn't claim he was from water restoration team. He came in and did some mold and humidity check. Everything was fine, quoting his own words, "the wall and ceiling is complete dry". He said he can send the team to do the work on next day. Which is a surprise since the appointment was 2 weeks away. I specifically asked him if they are going to fix the issue. He said, his team will first cut holes in the ceiling and remove any water which he didn't find any, and then the plumber will fix the pipe. And also, he said he probably can find a plumber during weekend and if not then latest will be the next Monday. I told him there was no water to restore, but he insisted to cut the hole first and plumber would come by Monday and would need the cutting anyway. The next day his team came and cut two large holes and they didn't find any water either. However, they still want to put all the dehumidifier machines in the room. Not until that moment, I realized they were not trying to fix any issues. They just try to cheat whatever they can to steal your money. There is absolutely no need to use dehumidifier at all but they just want to put them there to charge extra. Also they don't know nothing about the plumbing schedule but yet lied to you that they can find one really fast so that you can let them to do the extra cutting and let them earn the money. Now it is Wednesday and there is no sign of plumber at all. I've been trying to contact Eliot and he of course hasn't picked up any of my call. I called Roto Rooter, and apparently they didn't even try to help. What a mistake that I trusted the company! And now the issue is still not fixed and I have two big holes on my ceiling.
Response from the owner
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager
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