Plumbsmart Plumbing & Drain
Weaverville, Asheville, NC

Plumbsmart Plumbing & Drain Reviews

4.5 stars based on 166 reviews

Featured Comments:

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  Chris Slaughter

  5.0

  Don and his team at Plumbsmart were professional and prompt. They clearly explained the cause of my water heater failure and fixed the problem. I highly recommend them for any plumbing-related challenge.

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  Response from the owner

  Thank you so much for your review Chris! We really appreciate you and the opportunity to resolve your plumbing needs.

• S

  Sean Thomas

  3.0

  I have to withdraw my recommendation from Plumbsmart. After they did an excellent job for our generator install, I asked them for a price for replacing our water heater. I sent them a picture and offered to send them more pics with measurements, but they insisted on seeing it in person. When they arrived, they told me that there's an $89 service fee for providing a quote. That's not an honest business practice in my mind. I would not recommend.

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  Response from the owner

  Hello Sean! Our apologies as it seems there was some miscommunication on our part. We always like to send a tech out to see the problem for themselves to make sure that the problem isn't misdiagnosed or that there's not another problem existing also. We always want to be as thorough as possible when taking care of our customers. The service fee is waived, or if already paid they are added towards the service, if the repairs are done with us but we do not provide free estimates. This however should have been communicated with you prior to the call out, which I do apologize for and will reinforce with the office. We appreciate your honest review and the chance to take care of your plumbing needs. We are certainly here for you if you were to need us in the future.

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  Luci Smith

  5.0

  Good experience! I suggest your staff wear protective Covering on their feet to keep from tracking debris into house on carpeting and other floors. Randy was very wonderful in every other way possible. He was courteous, targeted repair needed Right away. I give him 5 stars.

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  Response from the owner

  Thank you so much for your review and your suggestion! That is a great idea and we will bring it up to the guys. We really appreciate you and allowing us to help take care of your needs.

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