Len The Plumber, LLC
Glen, Silver Spring, MD
- Phone:
- +1 301-830-8685
- Website:
- https://lentheplumber.com/washington-dc-area/?utm_source=google&utm_medium=organic&utm_campaign=GMB%20Listing%20DC
- Address:
- 550 Forest Glen Rd, Silver Spring, MD 20901
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Len The Plumber, LLC Reviews
4.6 stars based on 4463 reviews
Featured Comments:
T
TheRadish1
2.0
This company has no problem putting the screws to you when they can. The plumber who came out was great, but the company charged me $1600 to fix some minor gas leaks to the natural gas furnace and water heater piping. An insane amount of money considering all he did was unscrew the pipes, put new sealant on the joints, and screw them back together. He was here for 2 hours and used about $50 in parts (one shutoff and one coupling). I had them do the work as the house had been without heat overnight since the gas was already shut off by the gas company, and it’s winter. This was not an emergency call at odd hours, just normal service visit. Will definitely not be using Len the Plumber again, I’ll can get a reasonable plumber out who won’t charge me $800 an hour. I definitely feel ripped off. The only reason I am giving 2 stars and not 1 is that the plumber who did the service, Neal Dorsey, was great, and I know he doesn’t set the prices. Edit: they like to say their prices are appropriate. The problem is, they only compare themselves to other fixed price schemes. For most people a time and materials pricing would be far more reasonable. Especially in my case, where I would have paid less than half of what Len the Plumber charged me. Also I find it pretty odd that they have a very high rating on google, but take a look on Yelp where they have 2-stars.
Response from the owner
Our logs show that Neal was on the premise for 5 hours; 4 hours on the 7th and 1 additional hour on the 8th. We are sorry to hear that you did not find the services provided worthy of the cost. Our rates are in line with that of our competitors. Regardless, we will have your service ticket reviewed internally for accuracy. We are happy to hear that your heating issues have been resolved.
b
briidukes
5.0
What a great experience. The company was responsive and able to provide service same day on a Saturday! The plumber Justin was incredible. He was knowledgeable and professional and made sure to explain everything he was doing to me so i understood exactly what was going on. I had a bit of a difficult problem and Justin went above and beyond to make sure everything was ok. He was even able to recommend a company to repair the water damage left by my leak. I will definitely be calling Len the Plumber for all of my plumbing needs.
Response from the owner
Thank you
T
Tyler Apffel
5.0
He came right at the beginning of the 3-hour arrival window, which in itself is better than most arrival windows. He was very pleasant and diagnosed what needed to be done quickly. I didn't know I would need a new faucet and disposal, but since I have been here almost 27 years, I suspected. It didn't cost as much as in my worst fears, and it all got done quickly and easily, with not need to cut off the water supply to half of the building, as is often needed. It really was about as painless as you could hope for.
Response from the owner
Thank you Tyler!
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