Drain Surgeon
Mansfield, Richland, WA

Drain Surgeon Reviews

3.9 stars based on 39 reviews

Featured Comments:

• S

  Susan Nemzek

  5.0

  Very happy with the customer service of this company and their work.. When you call you have to leave a message with a service but don't worry. I was contacted right away by one of the owners whenever I left a message. Clint, who was the one who came to do the work both times, was knowledgeable and professional. Our new water heater was considerably less than I was quoted by another plumbing company. They were quick to get us taken care of.

• D

  D M

  2.0

  Our shower and toilet wouldn't drain. We tried using a 25ft snake ourselves with no luck, called The Drain Surgeon, they couldn't get out the same day, but came the next morning. Eric was very polite and worked for two hours trying to get the shower to drain. He said he found the problem area and worked it but once he pulled the snake out it clogged again. After the two hours and being unsuccessful doing the same things (just trying to push the snake through) he seemed to be in a hurry to leave, said he didn't want to leave us with a huge bill. Never once did he put a camera down, he left giving us a bill over $300 and didn't solve the problem or really give us any reasonable solutions. Told us to keep putting water hoping it would drain. At that point you could tell he was either late for another appointment or didn't want to deal with the issue. So we were left with a bill and no problems solved. Called the next day to see if he would come use a camera and was not responsive to our calls.

• T

  Terry Allen

  5.0

  Our go-to for this 1955 home's drain problems for years. Asked the guy this time (unmoveble blockage in double kitchen farm sink) for the back story re. negative comments about them in online reviews, since we, too, couldn't get through to them a couple months earlier for a bathroom blockage that, fortunately, ultimately, cleared. "During this pandemic we engaged a new answering service and it was a nightmare! Nothing worked right and it was complicated getting out of." I believe it! Even this time when I self-dialed their website # it kept sending me to Sports Clips!?! I finally just tapped on their web number and got through to them w/out a problem. Clearly our conversation was recorded, which is a plus for both parties. Clint was great! In all ways! (Called to tell us he would be here between 2 & 4--arrived @ 2.) He unblocked a real stubborn clog, which we had tried every remedy on earlier. Very reasonable price. 10 out of 10 stars--satisfaction plus!

More reviews (2)