Burkholder's Heating and Air Conditioning Inc.
Minor, Emmaus, PA

Burkholder's Heating and Air Conditioning Inc. Reviews

4.7 stars based on 636 reviews

Featured Comments:

• A

  A B

  5.0

  Burkholder's was very helpful from the folks who spoke to me over the phone and set the appointment to the technician who came out to provide service. When making the initial appointment, they were booked out about two months in advance. Over that time, I got a call a couple times to check in when they had a cancelation to see if we could sync up earlier. Unfortunately, those opportunities didn't work, but when the schedule date came, the technician, Jeff, was terrific. We have an old heating system of steam radiators in each room. Having never had this form of heat before, Jeff was careful to explain how to properly use, monitor and care for the system. Very satisfied

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  Response from the owner

  AB, thank you for sharing your positive experience with our team. We greatly appreciate your business and look forward to serving you in the future!

• M

  Mike Hertel

  5.0

  Burkholder's was the perfect fit for what we wanted with our HVAC system replacement. They had the system we wanted, listened to our concerns, answered our questions, and installed it the way it should be installed. Oh - the price was the best out of the several quotes we requested. The work was done quickly, quietly and professionally - we hardly knew the install team was there! We're now 3 months in with our new system and the monthly savings are consistently around 40% to 50% what we were paying. We could not be happier with Burkholder's!

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  Response from the owner

  Thank you for taking the time to share your recent experience with Burkholder's Mike! We greatly appreciate your business and couldn't be happier to hear that our team met all your expectations with the new install. Enjoy the new system and we'll be here if you need us!

• J

  John Moore

  5.0

  We contacted several places to get quotes, and Burkholder's was far and away the most professional. Everything before we signed the contract was done the right way, and the one time after the installation where there was a problem --- on a Sunday, of course -- Burkholder's sent someone out to fix it that day. I would knock half a star off because (1) someone unplugged our downstairs refrigerator during installation and didn't plug it back in before they left, (2) according to the repairman Burkholder's sent to fix our Sunday problem, some part in the pump had too much lubrication and came loose even though it had a clip on it to keep it in place. We wound up with a large puddle on the basement floor. If that's a known problem with parts from the manufacturer (and they do need to keep it oiled to prevent corrosion prior to installation) then they could have done something about it during initial installation. One more note about (1): as soon as I told someone from Burkholder's about the refrigerator being left unplugged, she immediately asked with concern, "Did you lose anything?" Anyone can make a mistake, it's how you handle the aftermath that makes a difference, and she handled it well. Absolutely no hesitation in referring someone to Burkholder's over any of the other HVAC companies we contacted for quotes.

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  Response from the owner

  Hi John, thank you for choosing Burkholder's when it came to installation! As a company, we pride ourselves on providing exceptional customer service and ensuring full satisfaction with our services. We greatly appreciate your understanding of our team's oversight of leaving your basement refrigerator unplugged and are glad you brought it to our attention! Thank you for choosing Burkholder's HVAC!

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