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Abacus Plumbing, Air Conditioning, & Electrical

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Efficient AC, Electric & Plumbing

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Brett & Sons Plumbing LLC

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Redbud Plumbing

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Roto-Rooter Plumbing & Water Cleanup in Longhorn, Austin, TX | PlumbersNearby

Absolutely amazing service from the moment we called until they left. Our hot water heater went out and they managed to fit us into their busy schedule for the day. Everyone was very friendly, courteous, and knowledgeable. Jose and Jesus, master plumbers, were able to find the heater we needed and installed it in a very short time. They took the time to answer our questions, show us how the new heater works, and how to do the routine maintenance. They are definitely a 5 star company and we will us them for all our future plumbing needs. Try them...you won't be disappointed!

Gary, we are glad we could help and thanks so much for calling Roto Rooter. We are grateful for your business and appreciate your feedback about Jose and Jesus.

We are in Round Rock, and the company reached out to us shortly after I booked the appointment online. Logan was our technician who helped us getting our kitchen sink unclogged. He was very nice, patient, courteous, and professional! He explained the job, the price, and the warranty up front. I love everything he did!

Hi Vincent, we are very happy to have provided you with such a positive experience! Thank you for taking the time to share your nice comments with us about Logan. Your business is appreciated and valued.

I'm very satisfied with the service provided. Although it was rescheduled several times I was contacted each time with explanation. Finally, Jose and Jesus were available and quickly identified the problem. They came prepared, well equipped, acted courteously and professionally, explained the best solution, and fixed the problem quickly. The price was also competitive in comparison to other quotes. I recommend their services to anybody interested.

Thanks very much, Marek! Your business is valued and appreciated!

Called for commercial plumbing repair on Saturday morning.  Without even a visit, I was told that the master plumber knew that he could not repair it until Monday when parts were available from a commercial warehouse.  This without ever coming out and diagnosing.  They told me that they would put us first on the list Monday from 8-10am.  Called them at 1030am and they said that they would have the dispatcher call me with an update.  No call all day long.  Called Tuesday morning and asked what happened.  They did no have an answer for the no show.  They said that the plumber was now headed our way, should be within 45 minutes.  Called back 20 minutes later and said that the plumber had issues with his van.  They would call back when someone could get out.  3 hours later I call and get put on hold while dispatch was consulted.  I again was told that dispatch would call me back.  An hour later I call again, and explained that this is getting ridiculous and the operator assured me that the plumber was on the way, not in the most apologetic or nice tone may I add.  Plumber did show a little over an hour later, fixed the easy problem of changing the diaphragm in the urinal.  Parts $20, labor $495.  No offer to discount due to poor customer service and waiting for 3 days after initial set up for service.  In addition, I found diaphragm parts at home depot here in Austin that are in stock.  So in essence, if the plumber would have actually come out on Saturday when i called instead of assuming, this would have been taken care of Saturday, and not Tuesday.  Men's room closed for 3 days.   We have used them before, but this will make us think twice next time.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.

Thank you,
Pat Swanson
Customer Satisfaction Manager

They are very responsive, I called on a Thursday morning and they had someone out to my house the same day, a repairs were completed the following day.  Jose and Jesus were so polite and helpful, they explained everything to me and even gave me a price break.  They left no mess behind.  CJ helped me file the claim with my insurance,, and he’s going to continue to help me navigate the entire process.  After my experience with these three guys, I won’t call anyone else when I need a plumber!

We are glad Jose, Jesus, and CJ provided top-notch service, Elizabeth. Thanks so much for sharing your 5-star review and don't hesitate to request them, should you need us again. Always happy to help!

Friendly, prompt, competent service. A real joy to work with master plumbers. They turned an extremely stressful event (water suddenly leaking through first floor ceiling at night) into an efficient diagnostic and repair. Thank you Jose and Jesus. I wish I had figured out to call in the middle of the night. When I called in the morning, they arrived 30 minutes after I called (nearly 3 hrs early, much to my relief.) I am very happy with their exceptional service!

You are very welcome, Janet! Thanks so much for your nice comments about Jose and Jesus. We are really happy they resolved your plumbing issue to your satisfaction and appreciate your 5-star review, which we will pass along to them!

Had some issue where my hot water pressure drops down to a trickle. I called Roto-Rooter and had Jose and Jesus come by this morning.  They were professional, kept to the hygiene protocol with masks and shoe covers, and got here at the arranged time (a little later than I would have liked but I understand that this Covid short staff thing is real.) It took a little trial and error to find out the problem and we got it resolved in less than an hour. So glad to have plumbers come by that are willing to test all solutions before proposing a huge pricey fix.

It's wonderful to know that Jose and Jesus provided you with professional and quality work. We'll pass along your kudos to them. Thank you for calling Roto-Rooter to be of service!

So the technician was very professional he explained everything that he was gonna do and did exactly that...now when it come to dispatch I have a very different opinion. I was originally scheduled for Monday between 8-12 which was confirmed by email and text. When I hadn't heard anything the lady in dispatch tried to lie and say I was scheduled for Tuesday if they were to busy and couldn't get to me she should have just said so instead of lying about it.  Y'all have phone calls recorded for quality assurance I'm sure y'all will know who she is. Other than that service was great.

We are very sorry about the disconnect with our dispatch team, Desiree. Thank you for letting us know so we can deal with it appropriately. We are happy that our technician provided 5-star service and truly appreciate and value your patronage!

I can't begin to praise our technician, Isiah, enough! I walked out of my shower to a flood in my bathroom and room. About 1.5 hours later, the issue was in hand! It was a whopping 3 hours from start of problem to total solution, our drains and toilets are running better than they did when we moved in 2 years ago. It cost an actual fraction of what I was anticipating and every step of the process was explained. I will not be calling anyone else for future issues, nor should you!

Hi Drea, we are very happy to have provided you with such a positive experience! Thanks so much for calling Roto-Rooter and feel free to call us anytime, 24/7/365!

Johnathan was amazing. He was professional and upfront about what he was doing. The costs were laid out and transparent which is greatly appreciated. They came out within an hour!! My house was at a stand still due to an entire house plumbing backup , and Johnathan and Roto Rooter literally saved our day!

Thank you, Alison! We are really happy that Jonathan provided an outstanding service. Will be sure to pass along your kudos to him. We appreciate you putting your trust in Roto-Rooter!

Roto-Rooter Plumbing & Water Cleanup
Longhorn, Austin, TX

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