Michael Russo Plumbing & Heating Co., Inc.
Locust, Lynn, MA

Michael Russo Plumbing & Heating Co., Inc. Reviews

3.8 stars based on 27 reviews

Featured Comments:

• K

  Kristina Etter

  1.0

  My apartment sewage pump stopped working. Without the owner, Andrew Russo, seeing or assessing the job, young plumbers were sent with an over sized tank and a brand I did not agree to. Without consulting me, they cut a large portion of my floor away & wanted to reroute existing pipes & cabinet. When I saw what was done, I stated the doorway would now not open with this giant wrong tank!! The young man looked shocked, as he never took that fact into account before starting this job. In fact, the existing tank only needed to have the pump inside replaced, closed up & be done, for one quarter the cost. Floor, tank repairs & carpentry work took weeks to complete & I lost a month's rent. I believe Russo's was trying to make a much bigger job out of a simple pump exchange to make 4 times the profit. They need to do some soul searching instead of price gouging customers. Not all senior citizens living alone are so "old" they can't spot a greedy con job when they see one. Beware. I would never use nor recommend this company.

• M

  Michael Scheffler

  5.0

  Because we moved the laundry from the kitchen to a laundry room, we asked to perform the necessary plumbing work. Part one: install connections in the new room, part two: remove the old connections from the kitchen. Apart from that they installed new stops in the bathroom and the vent connection for the dryer. Someone came over to check the location and to prepare the estimation which included all work need to be done. The workers who did the installation were very professional and performed a very clean work, and all was done in time and even short-term. This was not the first job Michael Russo Plumbing did in our house - it was always done very nicely and professional with a high quality for work. No hidden costs appear for the jobs, and the company was always very reliable. With regards to costs, yes, it is not cheap, but if you want to get the job done hassle-free in a professional, secure and insured way with high quality, I recommend to go with Michael Russo Plumbing, it's worth the money.

• S

  Sally Palmer

  5.0

  This company provides excellent dependable service, hired them for installing and connecting my kitchen sink, faucet and disposal during a renovation. They were very fair and clear on what was involved with the job. I highly recommend them for any plumbing jobs.

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