Lanz Plumbing, Heating & Cooling, Inc.
Hundman, Champaign, IL

Lanz Plumbing, Heating & Cooling, Inc. Reviews

4.9 stars based on 1151 reviews

Featured Comments:

• R

  Regina Blackmon

  5.0

  The service was very quick, friendly and and efficient. It was just over an hour from the time I filled out the online appointment form until Austin left my house(granted I do live very close). He explained how to help prevent the issue in the future before leaving as well. Payment options were easy. And he had no problem with following my request of him wearing a mask while in our high risk household. Definitely would recommend again!

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  Response from the owner

  Thanks for the 5-star rating, Regina!

• C

  Chris Barton

  5.0

  It isn’t just the name on the truck that makes a great company, its the people that work there. Shannon’s visit today reinforced all of the reasons its worth it to hire a professional. He brought skills, tools, experience, and most importantly, thinking and problem solving skills. Shannon not only took the time to fix the drain problem but also to thoroughly diagnose the root cause. Shannon wasn’t cutting corners and wasn’t focused on leaving as quickly as possible but instead was self-motivated to deliver complete quality. Shannon also recognized the value of extraordinary customer service. Though we opted to wait until the next morning, he did also offer to come out at 11 PM. The next morning, Shannon called ahead before arriving. When he arrived, Shannon was friendly, extremely open to sharing his knowledge, and happy to give advice. If anyone has plumbing trouble, Shannon is highly recommended! You won’t be sorry. Thank you so much again for helping us Lanz and Shannon. Fantastic job!

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  Response from the owner

  Wow! Thank you so much for this amazing review, Chris! We appreciate your kinds words and overwhelming support.

• S

  Sarah Arden

  5.0

  My recent experience with Lanz to replace a gas valve and related parts on my furnace was my fourth with them. This particular issue required a very short notice return visit to adjust a switch to get the furnace going again after a couple overnight fits and starts. They did so the same morning I called and at no additional charge for the return. Even for very different types of service calls, they are so consistent in their responsiveness, timeliness, honesty, quality of service, and quality of their employees that I decided to purchase a service plan. They definitely know how to make customers feel confident and earn their loyalty!

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  Response from the owner

  Thanks so much for the in-depth review and kind words, Sarah! We appreciate you.

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