Indusi Plumbing & Heating Inc
Highland, Ossining, NY

Indusi Plumbing & Heating Inc Reviews

3 stars based on 6 reviews

Featured Comments:

• L

  Lia Schwartz

  1.0

  My neighbors had a gas leak and hired Indusi to repair and manage the project. My gas was shut off in the process and I was without gas for 23 days. I received a lot of mixed messages from ConEd, not the fault of Indusi. My gas being turned on was dependent on the progress Indusi was making. The team at Indusi provided very little information to me about their timeline and, around day 7, showed up at my door telling me I had to pay them if I wanted my gas turned back on. They refused to give me an estimate, refused to answer any questions I asked, got immediately angry that I wouldn't just agree and comply with their demand, and spoke down to me. We made a plan of action with Indusi and ConEd, however at the last minute, Indusi claimed they "ran out of time" to turn my gas on since the neighbor's project took longer than expected. The amount of time this took the plumber I hired was 45 minutes. This left me in the situation of having to hire another plumber (McStay, who I highly recommend), which delayed the process with ConEd and cost more money than it would have cost with Indusi since they had to acquire separate permits. ConEd would have permitted Indusi to use the one permit they had already acquired as part of their work on the neighbor's house. Each time I called and spoke with the women at Indusi who answered the phones, she was nasty and rude. I actually stopped her mid-conversation once and explained the concept of compassion to her and asked her to please try to have some.

• M

  Michael Rizzi

  1.0

  I have to give a star otherwise I couldn't post this review. They don't deserve any!!! I called to try and schedule an appointment to have some work done. I left a voice mail that was never returned. After reading the other reviews I am so glad they never called me back. I work with customers every day and at the very least, a return phone call would the professional thing to do. I will never call them again!

• A

  AAA Nolans Auto

  5.0

  this company very professional and knows how to fix it right and very happy and will recommend to everyone women owned family business the worker lorenzo was super

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