Full Nelson Plumbing Heating & Cooling
136th, Leawood, KS

Full Nelson Plumbing Heating & Cooling Reviews

4.7 stars based on 13 reviews

Featured Comments:

• H

  Heather Townsend

  5.0

  If I could give this company 10 Stars I would because 5 Stars does not justify how good this company really is. On 2/16/2021 we had a pipe burst in our home and as Murphy's Law would have it, the pipe didn't burst until "after business hours" so naturally, I was panic stricken thinking who am I going to find to fix it at night. I called a couple of companies, and while one was nice, neither could get me in for 3 days. I called Full Nelson and they dispatched the call out to one of their emergency experts and told me to expect a call within 20-30 minutes. Not but 10 minutes had past and Zach was on the other end of the phone. He was professional, honest and willing to talk through options to ensure I was comfortable with the decisions being made about my situation. I was anxious about the pipe burst because I have 2 kids and no water and wondering how in the world I was going to get this fixed while having to work the next day but also wondering financially how this was going to affect me and he was able to take me from super anxious down to a very calm level just during our conversation. The company scheduler called me by 9 a.m. on 2/17 to schedule Justin to come out to my house to fix the issue. She told me he would be there between 11-1p and he would call when he was on the way. This lovely woman called me back at 11:15 a.m. and said that he was still on a job and that he may be slightly later than expected. WOW - what service! In walks Justin at 1:45 p.m. another AMAZING expert in the field! Justin was professional, honest, built my trust immediately and I was even comfortable leaving him alone in my home while I got my daughter to school for play practice and then returned to inspect the work. He kept me informed of what he found, what he had to do to fix the problem and what the cost would be every step of the way. Zach and Justin should be commended by their superiors and given a big raise because it's because of their professionalism, honesty and calm nature that I chose to not only have Full Nelson fix my issue but I also signed a home contract to have them start working on our AC/Heating and Plumbing going forward. Now let's talk money....this company is fair, honest and does not rip off their customers. They could easily increased pricing and taken advantage of people due to the weather and the conditions we are in here in KC but nope, they are honest and fair. I have already recommended them to 3 co-workers just this morning. Many thanks to the customer service scheduler for being just as kind, just as professional and provided wonderful attention to our account. Employees like Zach, Justin and the scheduler are what allows a company to build a great reputation but more importantly keep a good reputation. I hope the owners and managers of this company give each of these individuals a big raise and a nice pat on the back for a job well done! Thank you all so much - you are truly an amazing company who knows what customer service is all about!

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  Response from the owner

  Thank you so much, Heather! Nothing means more to us than exceeding expectations and making our customers happy! We appreciate you welcoming us into your home and giving us the opportunity to earn your business :)

• B

  Ben Meissner

  5.0

  Had a stack plumbing replacement, the price for the work and expertise of staff were both absolutely fantastic. The work was clearly described before hand and was of great quality. The staff who came to do the work were knowledgeable, friendly, wore adequate ppe and completed the job without any problems. Based on the level of service we received this will be our go to company in the future.

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  Response from the owner

  Thank you so much, Ben! We are always proud to hear great things about our team, and we appreciate the opportunity to earn your business!

• J

  Jeff Bueoy

  5.0

  I would like to thank everyone at Full Nelson but mainly Corky, Mike, Bo and Dallon. Corky sold us a really nice heat and cooling system (it really is impressive) Mike, Bo and Dallon came out and installed it all and honestly the whole experience has been stress free, the work professional, the quality, impressive and the equipment works great! Thanks to all of you we will be sleeping good tonight! 5 stars for each of you! we will be bragging about this a lot for some time, and Corky's banana bread is awesome!

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  Response from the owner

  Thank you so much, Jeff! We are so glad that our team could be of service, and we appreciate the opportunity to earn your business.

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