Emergency Plumbing, LLC
Gelding, Scottsdale, AZ

Emergency Plumbing, LLC Reviews

3 stars based on 18 reviews

Featured Comments:

• M

  Max Packer

  5.0

  The only reason I am writing this review and giving 5 stars is the respect I have for their Technician Zack. I cannot speak enough to his level of service and going above and beyond to make a situation right, which I respect. The first technician came for a repair that I paid a surcharge for the emergency visit as they were the first people who could get out same night and he did so quickly, but was there for roughly 5 hours. Without getting into detail the job was not completed and there was back and fourth over why this was not completed. We had differences of opinions. Regardless, Zack came out the very next day to address the problem as a lead. I requested to only work with Zack after the level of service he provided. Once again, I would have left a one star review but I cannot speak enough to someone making the situation right. I do believe there is a potential for a partial refund as well, which truly would make the situation right all around. I was quoted 350-450 for the same job if I could wait until Thursday. The final fix was done Friday. I was unavailable after work Thursday but regardless, I feel I should have a partial refund as the emergency aspect and surcharge really should not apply if the job was completed after the fact as I could have just waited. In the companies defense, the original tech was offered to come back out and fix it. I was very concerned by this and after meeting Zach, I denied this request and only wanted him. However, there was many concerns on why I did not want the original technician back out to my household. I want to once again address I would behoove anyone to utilize their service and I personally believe Zack going out of his way to address my concerns and fix the problem, with excellent customer service, warrants a fix from a 1 star to 5 star review. To the Owner, you have a really good employee in your organization. I truly do hope for a partial refund as well but regardless pleased in the fantastic service provided by Zack.

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  Patrick C

  1.0

  Emergency plumbing blocked my garage for at least 2 hours. I called Robin to explain the problem and she never called me back. With their van parked like that I could not back out of my garage so I could not leave. I'm glad there wasn't an emergency. Shame on emergency you could have at least had the courtesy to call me back and apologize I will never use your service.

• E

  Emily Patel

  5.0

  My husband and I had a great experience. My “do it yourself husband” created a major plumbing accident in our newly built home days after moving in. Of course this happened at midnight. We called as we needed help and Ian from Em Plumbing arrived as fast as he could. Not only was Ian a great plumber, he is a great human being. He was respectful, polite and prepared. I highly recommend using Emergency Plumbing. As far as cost, we felt it was very fair,reasonable and well deserved. Please don’t hesitate to call them. We have dealt with many trades and this has been such a great and positive experience.

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