Big Blue Plumbing & Heating
Middlesex, Medford, MA

Big Blue Plumbing & Heating Reviews

4.4 stars based on 9 reviews

Featured Comments:

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  Taylor MacDonald

  2.0

  I would be cautious with this company. I had someone scheduled to come out to my house for a disconnect/reconnect of a gas dryer. After initially quoting me $225 for what was a 15 minute process to install a gas valve and disconnect the gas they called me back saying it was actually $325 for the two appointments and that it would be $850+ to reconnect and clean the dryer duct. I would ask for your quote in writing beforehand and shop around the area for a more consistent plan.

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  Response from the owner

  Dear Taylor, I am very sorry for the miscommunication that happened today. As a customer of Big Blue Plumbing & Heating, I want you to be happy. I am refunding the full amount paid of $200. I sincerely hope that this gesture of good faith will alleviate the unpleasantness caused by this experience. Yours truly, Kevin Ghiozzi Owner Big Blue Plumbing & Heating, Inc.

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  Elana Feinberg

  5.0

  Love these guys! They initially revamped my HVAC in 2018, and convinced me to get the mini splits which have both heat and A/C and are much cheaper than central air. Fast forward to 2021 when I woke up with no heat and hot water. They were responsive, came by 8:30 am, and fixed it by 9:30. I had forgotten to get it serviced, and the pressure went out. Because I had the mini splits, I also had some heat. They are always very nice and timely!

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  Abby getman

  5.0

  I have worked with Big Blue a few times and have been happy each time. My most recently time was an emergency weekend situation. Adin was the on-call weekend technician. He was so great to work with. He was very communicative about his arrival time and continued to update me as he got closer. He was so helpful, explaining what should be fixed today and what could be fixed on a day that would be a regular day rate (as opposed to the emergency weekend rate). He fixed the problem very quickly and thoroughly. Thanks Adin!

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