Atlas Home Services
Owens, Manassas Park, VA

Atlas Home Services Reviews

4.6 stars based on 154 reviews

Featured Comments:

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  Samantha Wilson

  4.0

  If I could give less than one star, I would. AVOID at all costs! We purchased an NV home that had a flood 3 years ago as it was being built. After closing, we noticed soot coming from our water heater. As it was under warranty, we called NV who sent out Atlas and without disassembling anything, declared the water heater safe. They stated the black soot that continued to appear could not be coming from the water heater. Prior to the end of our warranty period, they came out once more and stated the same. Within the last 6 months and with continued soot being blown out from underneath, we had them service it on our own. $300+ and 2 hours on their cell phone at the car later, the technician arrived at the same conclusion. I suppose I should be happy they at least dissembled the top part of the water heater that time. Well, our pilot light went out this week and when I was inspecting it, it turned back on illuminating the entire underside of our water heater to be filled with dried mud, and the blowing of air from the ignition of the pilot light which indicated the clear source of the soot. Needless to say this time, we called another plumber who diagnosed the problem within 5 minutes, and then cleaned the bottom of our tank and heating element in less than an hour. Updated review: Atlas and NV reached out to us after writing these reviews and complaining to NV directly. The owner of Atlas called and spoke to my husband apologizing and coordinated with NV to secure and install a new water heater in addition to refunding the costs of the visit we had originally paid for. The owner came out to supervise the installation as well. Thank you Atlas, for making this right.

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  Aubrey Thornton

  5.0

  Everyone I've dealt with from Atlas was professional, courteous, and communicative. I had a hose-bib repair completed on a new-construction home. The plumber explained to me what the problem was, ensured I was happy with the result, and was able to answer my questions. The office was also very flexible and helped reschedule based on some last minute changes on my end (the day before). Thanks Atlas.

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  Response from the owner

  Thank you for your positive review of our technician and his service!

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  Lori S

  5.0

  We have worked with Andy from Atlas before and we’re very pleased with him. So for this bigger job we needed done we requested him. He did another great job. Super friendly and hardworking. He finished in a timely manner and did a good job. We always had a pleasant experience whenever we had to contact the office as well. We will definitely use Atlas in the future.

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  Response from the owner

  Lori, we are happy to hear our service technician Andy did a great job! Thank you kindly for the very nice review.

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